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We provide a one-year manufacturer’s warranty from the date of purchase for ESSE products.

Please visit our support page if you have received a defective product, or are experiencing any problems with your product.

This warranty strictly does not cover cosmetic or incidental damages or damages that arose from negligence, misuse, wear and tear, or not using the product in accordance with the product instructions (dropping the product, etc.).

You may be eligible for a free replacement if the product malfunctions or fails to work (Terms & Conditions apply).

To obtain service under this Warranty, please contact our Customer Support team with the following information to determine the problem and the most suitable solution:

  • Proof of purchase

  • Photo/Video of the faulty product

  • Details of the issue with your purchased item

If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.

Please note, that to receive a free replacement, you may be asked to send the faulty product to ESSE at no cost to you.

Please provide valid proof of purchase in your initial inquiry, such as a receipt from an authorized retailer. Unfortunately, we cannot offer a product warranty without proof of purchase.

Full warranty terms & conditions can be found below.


    We at ESSE by HYPHEN warrant our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”). ESSE by HYPHEN does not warrant and is not responsible for, any smartphone or other device made by anyone other than ESSE by HYPHEN. If a material or workmanship defect arises with regard to any ESSE by HYPHEN product, and a valid claim is received within the Warranty Period, we will at our option: (i) repair the ESSE by HYPHEN product using new or refurbished parts; (ii) replace the ESSE by HYPHEN product with a new or refurbished ESSE by HYPHEN product, or (iii) refund the purchase price of the defective ESSE by HYPHEN product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, ESSE by HYPHEN expressly disclaims any and all other warranties express or implied, including any guarantee of quality, merchantability, or fitness for a particular purpose and you expressly agree that ESSE by HYPHEN shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any ESSE by HYPHEN product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear, or failure to follow the product instructions (e.g. dropping the product, etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the ESSE by HYPHEN product.

Product Warranty

ESSE by HYPHEN is proud of its attention to detail and the quality of its goods and materials.

To register your product 

Email to

  • Date of Purchase

  • Name

  • Email Address

  • Retailer or Store where the product was purchased

  • Barcode or Item Code

  • Invoice Number or Receipt Number

    • Please attach a copy of your invoice or receipt.​

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